Policies
Customer Service for GarlicGold.com is provided by Seven Oaks Farms Inc. For assistance with your order or anything else related to the GarlicGold.com, please call 800-695-7673 or e-mail us at dana@garlicgold.com.
Our Philosophy:
No detail is too small! As regular shoppers themselves, Seven Oaks Farm, operators of GarlicGold.com, understands the value of high-quality customer service and responsiveness. Our goal is to provide you the service you need, when you need it. Whether it's help with navigating the website and placing your order or checking in on a shipment that's coming to you, we stand ready to assist and impress you! Our standard office hours are 8AM to 4PM PST, Monday through Friday. If you can't reach us during normal business hours, we'll be back to you as soon as possible the next business day.
Where We Ship To:
GarlicGold.com presently ships to all locations within the United States. If you're located outside the United States and would like to make a purchase today, please contact us at 800-695-7673 email us at dana@garlicgold.com. We'll do everything we can to satisfy you!
Shipping Policy:
Seven Oaks Farms makes every effort possible to ship all orders placed at GarlicGold.com within 2-3 business days of receipt of the order. Orders will be shipped via parcel post (typically UPS or USPS) and can be expected to be received within 3-7 business days of shipment. If you need expedited shipping, please contact us at 800-695-7673 or dana@garlicgold.com. Standard shipping is always free on orders over $50.
Minimizing Our Footprint:
At Seven Oaks Farm, we believe our job is to maximize service and minimize our footprint. Whenever possible, Seven Oaks Farm will be shipped using recycled packing materials (from the peanuts to the cardboard!).
Return Policy:
We want you to be delighted with everything you purchase from Garlic Gold.com. If for any reason you are dissatisfied with a purchase, you may return the item for a full refund of the purchase price, minus the shipping cost. Please call us at 800-695-7673, e-mail us at dana@garlicgold.com or mail to us at Seven Oaks Farms, 2568 Channel Drive, Ventura, CA 93003 and include your name, address and phone number in your communication.
Merchandise should be sent via a prepaid, insured method to ensure safe delivery to:
Seven Oaks Farms
Attn: Shipping and Receiving
2568 Channel Dr.
Ventura, CA 93003
Returns: If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately we cannot reimburse you for the original shipping charges. We will reimburse you for the total cost of the item(s) only.
Exchanges: If you are exchanging merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately we cannot reimburse you for the original shipping charges. Your replacement item will also be charged shipping as well.
Incorrrect Orders: If we have inadvertently sent you incorrect or defective merchandise, we apologize. You will be reimbursed for the cost of returning the package to us ($5.99 Domestic & 19.99 International per order maximum reimbursement), and you will not be charged for the shipping costs for the replacement merchandise.
Credits to your Charge Card:
Credits toward your charge card will be issued as soon as we receive your return. If you request replacement product to ship out before your return is received, we will charge your card as if it is a new order.
Email Newsletter Policy:
You have the option to subscribe to receive our free monthly newsletter, which we send about once a month. We do not rent or otherwise provide email addresses to send commercial messages. We keep our email list completely private. Every email newsletter that is sent will have an easy Unsubscribe link at the bottom. If you have questions or concerns, you can also send us a quick note at dana@garlicgold.com.
